Maintenance Schedules

Written By Ian Coyle

Great customer service in local government isn’t a one-time achievement—it’s like car maintenance and requires periodic attention. Items like:

  • Onboarding policies

  • Spot checks

  • Surveys

  • Training

  • Recognition

Sustainable excellence requires systems, culture, and leadership. And routine and regular maintenance. Think about just one small but powerful practice your team can use to keep service standards high.

Ian Coyle
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