Real-time Work

A coaching client of mine was recently due to experience a major weather event. This would be his first time managing such an event, and operating the Emergency Operations Center. It was a snow event, with lots of lead time and therefore, they could plan ahead and plan accordingly. I gave him one simple piece of advice - have a notebook (actual pen and paper) besides you all of the time.  In real time, as things progress, use this notebook for one singular purpose – notetaking on processes, policies, people, programs, actions, and so forth that need to be addressed post-event. This could be the way some press communication was handled or how parking issues were resolved with the local municipality.