We all have to address personnel matters. Or an unruly resident with fire in their eyes related to some action taken by the County. Or a budget discussion where a cut is made for the betterment of the organization. In these situations, and many like them for the local government manager, we must delicately navigate the often choppy waters of a difficult situation and conversation. While I have not been perfect, and have made my share of mistakes, here are some helpful hints to get through these:
Prepare
Review the purpose
Review planned-for outcomes
Speak with authority, conviction and be forthright
Close any loops at the end
Follow up as appropriate
